We have a fantastic opportunity for an energetic, passionate and service focused Food & Beverage Supervisor to join the team. Reporting to the F&B Manager this hands-on role will draw on your passion for F&B, your strong leadership skills, ability to lead from the front and your drive to achieve a consistent high standard of service.  The Hotel operates Hopgarden Café & Beer Garden, Woods Bar & Restaurant as well as a Conference and Event centre with a capacity of up to 300 pax.

Key Duties

• Successfully execute promotional campaigns for outlets
• Ensure and promote high standard of WH&S in all outlets
• Support the F&B Manager in the overall strategic management of Food and Beverage operations
• Supervise the team, ensuring that service standards are met and guest expectations are exceeded
• Drive revenues whilst maintaining costs in line with budget expectations on shift
• Evaluate levels of guest satisfaction with a focus on continuous improvement and report to F&B Manager
• Execution and delivery of the Functions including staff management during the event
• Train, coach and develop team members
• Ensure team is professional always and are up to date with VIP guest movements, hotel events, local attractions and activities
• Maintain a customer focus at all times, responding to feedback positively and proactively

About you

• Highly organised, with exceptional time management skills, attention to detail and sales driven
• Communicate professionally with guests and team members, both in person and over the telephone
• A passion for delivering exceptional guest experiences
• Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
• Must be self-motivated team player that develops effective relationships with individuals at all levels, from diverse backgrounds, cultures and locations and communicates effectively under pressure
• Enjoy working a flexible roster including shift work, weekends and public holidays
• Corporate events Operations experience will be advantageous

To make the most of this role you will need to be passionate, have the ability to drive, coach and deliver on service standards.  

• Highly organized, with exceptional time management skills, attention to detail and sales driven
• Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
• A passion for delivering exceptional guest experiences
• Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
• Well-presented, organised and calm personality
• Excellent leadership skills to encourage, inspire and drive the team
• Must be self-motivated team player that develops effective relationships with individuals at all levels, from diverse backgrounds, cultures and locations and communicates effectively under pressure
• Ability to work under pressure and be solutions orientated
• Barista trained with a knowledge of Coffee and Coffee service
• Outgoing personality with a drive to succeed